TERMS & CONDITIONS

  • HOME MATCH TICKET CONDITIONS OF USE
  • AWAY MATCH TICKET CONDITIONS OF USE
  • SEASON TICKET 2017/2018 CONDITIONS OF USE
  • ONLINE CLUB SHOP CONDITIONS OF USE
  • MERCHANDISE TERMS AND CONDITIONS

  • HOME MATCH TICKET CONDITIONS OF USE


    Admission to the Ground
    • 1.1 Home Match Tickets are for the use of supporters of the Club only. By applying for the Home Match Ticket and/or using the same you hereby warrant and represent that you are a supporter of the Club.
    • 1.2 Use of the Home Match Ticket constitutes acceptance of the Terms & Conditions of Entry.
    • 1.3 A Home Match Ticket permits you to occupy at the Match the seat indicated on the Home Match Ticket or such other alternative seat of equal price as the Club may allocate to you at its reasonable discretion.
    • 1.4 Nothing in these Conditions of Issue shall constitute or imply any entitlement to occupy the seat indicated on the Home Match Ticket in any subsequent Match or season.
    • 1.5 Save as set out in clause 1.6 below, you shall not bring into (or use within) the Ground any equipment, which is capable of recording or transmitting (by digital or other means) any audio, visual or audio-visual material or any information or data in relation to a Match or any aspect of it. Any person acting in breach of this provision will be required to deliver up any tapes, films, disks or other recordings or data to the Football League and/or the Club and the copyright in any such recording or transmission is hereby assigned (by way of present assignment of future copyright pursuant to section 91 of the Copyright, Designs, and Patents Act 1988) to the Football League.
    • 1.6 Mobile telephones are permitted within the Ground, provided that they are used for personal and private use only.
    • 1.7 Save for official Club merchandise and/or other football related clothing worn in good faith, you shall not bring into, use or display within the Ground any sponsorship, promotional or marketing materials.
    • 1.8 You shall not offer or distribute (either free or for sale by any person) within the Ground any consumer article or commercial product of any nature. For the avoidance of doubt this clause shall not prevent the lawful distribution of text publications in any format which do not infringe clause 1.7 where both the content and the publication are lawful in all respects and do not in the Club's reasonable opinion constitute a threat to public order.
    • 1.9 The Club reserves the right to refuse admission to, or eject from, the Ground any person who fails to comply with the Terms & Conditions of Entry.

    Use of Home Match Ticket
    • 2.1 The Home Match Ticket is issued for your sole use and you shall not resell, assign or (save as set out in clause 2.3 below) transfer the Home Match Ticket or the benefit of it to any other person without the prior written consent of the Club. The reference to reselling the Home Match Ticket includes reference to offering to sell a Home Match Ticket, exposing a Home Match Ticket for sale, making a Home Match Ticket available for sale by another and advertising that a Home Match Ticket is available for purchase. For the avoidance of doubt (and by way of example only) this Home Match Ticket may not be offered as a prize in any promotion or competition or transferred, lent or sold to any third party as part of a hospitality or travel package, given to a third party who agrees to buy another good or service or used for any other commercial purpose save as expressly authorised by the FL or the Club.
    • 2.2 The unauthorised sale or disposal of tickets is a criminal offence under section 166 of the Criminal Justice and Public Order Act 1994, as amended by the Violent Crime Reduction Act 006. The Club will inform the police when it becomes aware that tickets are being sold illegally and will press for charges to be brought against those breaking this law.
    • 2.3 If more than one Home Match Ticket is issued to you one Home Match Ticket must be retained by you for personal use (subject to the provisions below) and the remainder may be transferred to your Guest(s) for his/her personal use only PROVIDED THAT such transfer takes place in consideration of no payment or benefit in excess of the face value of the Home Match Ticket, and such transfer does not take place in the course of any business or for the purpose of facilitating any third party's business. Such transfer to any Guest will be subject to the Terms & Conditions of Entry, which will (save for any rights to transfer under this clause or any rights to a refund under clause 3.3) apply to the Guest as if he were the original purchaser of the Home Match Ticket (and you must inform the Guest of this). You will provide the name and address of your Guest(s) when asked to do so by any official, steward or employee of the Club or any police officer. In the event that you and/or your Guest are unable to use any Home Match Ticket then you may transfer that Home Match Ticket(s) to a natural person who is known to you personally who would be entitled (under the Terms & Conditions of Entry) to purchase such Home Match Ticket and attend such Match PROVIDED THAT such transfer takes place in consideration of no payment or benefit in excess of the face value of the Home Match Ticket, and such transfer does not take place in the course of any business or for the purpose of facilitating any third party's business. Such transfer will be subject to the Terms & Conditions of Entry, which will (save for any rights to transfer under this clause or any rights to a refund under clause 1.4) apply to the transferee as if he were the original purchaser of the Home Match Ticket (and you must inform the transferee of this). You will provide the name and address of the transferee when asked to do so by any official, steward or employee of the Club or any police officer.
    • 2.4 The Home Match Ticket will remain the property of the Club at all times and must be produced together with evidence of your identity if required to do so by any official, steward or employee of the Club or any police officer. The Club reserves the right to require the immediate return of the Home Match Ticket at any time.
    • 2.5 Any Home Match Ticket obtained or used in breach of the Terms & Conditions of Entry shall be automatically void and all rights conferred or evidenced by such Home Match Ticket shall be nullified. Misuse of this Home Match Ticket may result in the holder being refused entry to, or ejected from, the Ground in respect of a particular Match and/or the cancellation and withdrawal of this Home Match Ticket. In the event of any cancellation and withdrawal in accordance with this clause 2.5, no refund shall be payable. The Club further reserves its right to take any legal action against any persons as it sees fit in connection with such matters, including a claim for an account of profits made from an unauthorized use of the Home Match Ticket.

    Changes to Dates, Refunds & Exchanges
    • 3.1 No guarantees can be given by the Club that the Match will take place at a particular time or on a particular date. The Club reserves the right to reschedule any Match without notice and without any liability whatsoever, other than that detailed in Clause 4
    • 3.2 In the event of the postponement of the Match, you will be entitled to receive a full refund or receive the equivalent ticket for the subsequent re-arranged Match via such application procedure as the Club stipulates. The Club will have no further liability whatsoever, including (but not limited to) any indirect or consequential loss or damage, loss of enjoyment or travel costs.
    • 3.3 Home match ticket refunds are only permissible when the match ticket is received by the Club a minimum of 24 hours prior to kick off. Tickets received after this time will not be refunded under any circumstance. Visitor section ticket holders should contact their own club for details of their refund policies. A refund will only be issued on production of identification that the individual requesting the refund is the person to whom the Home Match Ticket was originally sold. For the avoidance of doubt, the final decision belongs to the Ticket Office Manager.
    • 3.4 In the event of a game being abandoned please refer to the Clubs Customer Charter on www.swfc.co.uk

    Lost or Stolen Home Match Tickets
    • 4.1 In order to gain admission to the Ground the Home Match Ticket must be presented in its entirety at the Match.
    • 4.2 The Club shall not be obliged to issue any replacement for a lost, stolen or destroyed Home Match Ticket.

    Cancellation & Withdrawal of Home Match Ticket
    • 5.1 Without prejudice to any other remedies it may have, the Club shall have the right in the case of any serious or persistent breach of the Terms & Conditions of Entry to cancel and withdraw any Home Match Ticket issued to you. In the event of such cancellation no refund will be paid. Without prejudice to the general nature of the above the following actions shall constitute serious breach of the Terms & Conditions of Entry:
    • 5.1.1 smoking in designated non-smoking areas;
    • 5.1.2 persistent standing in seated areas whilst the Match is in progress;
    • 5.1.3 sale or transfer (save as permitted) of this Home Match Ticket to any person;
    • 5.1.4 deliberate misuse of the Home Match Ticket;
    • 5.1.5 any misrepresentation in relation to clause 2.1
    • 5.1.6 persistent swearing during the Match;
    • 5.1.7 the throwing of any object within the Ground without lawful authority or excuse;
    • 5.1.8 the chanting of anything of an indecent or racist nature;
    • 5.1.9 the supply of any misleading or incorrect information in any application;
    • 5.1.10 any failure to pay or default of payment in respect of any sums owing to the Club (or any third party) in respect of a Home Match Ticket.
    • 5.1.11 In the event that your Home Match Ticket is withdrawn or cancelled the Club reserves the right to exclude you from any membership scheme maintained or organised by the Club and/or to disqualify you from applying for any Match ticket or season ticket at its discretion.

    Exclusion of Liability
    • 6.1 To the maximum extent permitted by law, the Club hereby excludes any liability for loss, injury or damage to persons/property in or around the Ground.

    Governing Law
    • 7.1 These Conditions of Issue shall be governed by and construed in accordance with the laws of England and Wales. The parties hereby submit to the exclusive jurisdiction of the Courts of England and Wales.


    AWAY MATCH TICKET CONDITIONS OF USE


    Issue of Away Match Ticket
    • 1.1 The issue of an Away Match Ticket and subsequent access to the Ground is subject to the Terms & Conditions of Entry.
    • 1.2 Away Match Tickets are for the use of supporters of the Visiting Club only. By applying for an Away Match Ticket and/or using the same you hereby warrant and represent that you are a supporter of the Visiting Club.

    Admission to the Ground
    • 2.1 Use of an Away Match Ticket constitutes acceptance of the Terms & Conditions of Entry.
    • 2.2 An Away Match Ticket permits you to occupy the seat indicated on the Away Match Ticket or such other alternative seat of equal price as the Club may allocate to you at its reasonable discretion.
    • 2.3 Save as set out in clause 2.4 below, you shall not bring into (or use within) the Ground any equipment which is capable of recording or transmitting (by digital or other means) any audio, visual or audio-visual material or any information or data in relation to the Match or any aspect of it. Any person acting in breach of this provision will be required to deliver up any tapes, films, disks or other recordings or data to the Football League and/or the Club and the copyright in any such recording or transmission is herby assigned (by way of present assignment of future copyright pursuant to section 91 of the Copyright, Designs, and Patents Act 1988) to the Football League.
    • 2.4 Mobile telephones are permitted within the Ground, provided that they are used for personal and private use only.
    • 2.5 Save for official Club merchandise and/or other football related clothing worn in good faith, you shall not bring into, use or display within the Ground any sponsorship, promotional or marketing materials.
    • 2.6 You shall not offer or distribute (either free or for sale by any person) within the Ground any consumer article or commercial product of any nature. For the avoidance of doubt this clause shall not prevent the lawful distribution of text publications in any format which do not infringe clause 5.5 where both the content and the publication are lawful in all respects and do not in the Club's reasonable opinion constitute a threat to public order.
    • 2.7 The Club reserves the right to refuse admission or eject from the Ground any person who fails to comply with the Terms & Conditions of Entry.

    Use of Away Match Ticket
    • 3.1 The Away Match Ticket is issued for your sole use and you shall not resell, assign or (save as set out in clause 3.3 below) transfer the Away Match Ticket or the benefit of it to any other person without the prior written consent of the Club. The reference to reselling the Away Match Ticket includes reference to offering to sell a Away Match Ticket, exposing a Away Match Ticket for sale, making a Away Match Ticket available for sale by another and advertising that a Away Match Ticket is available for purchase. For the avoidance of doubt (and by way of example only) this Away Match Ticket may not be offered as a prize in any promotion or competition or transferred, lent or sold to any third party as part of a hospitality or travel package, given to a third party who agrees to buy another service or goods, or used for any other commercial purpose, save as expressly authorised by the Football League or the Club.
    • 3.2 The unauthorised sale of tickets is illegal under section 166 of the Criminal Justice and Public Order Act 1994, as amended by the Violent Crime Reduction Act 006. The Club will inform the police when it becomes aware that Away Match Tickets are being sold illegally and will press charges to be brought against those breaking this law.
    • 3.3 If more than one Away Match Ticket is issued to you, one Away Match Ticket must be retained by you for personal use (subject to the provisions below) and the remainder may be transferred to your Guest(s) for his/her personal use only PROVIDED THAT such transfer takes place in consideration of no payment or benefit in excess of the face value of the Away Match Ticket and such transfer does not take place in the course of any business or for the purpose of facilitating any third party's business. Such transfer to any Guest will be subject to the Terms & Conditions of Entry, which will (save for any rights to transfer under this clause or any rights to a refund under clause 7.3) apply to the Guest as if he/she was the original purchaser of the Away Match Ticket (and you must inform the Guest of this). You will provide the name and the address of your Guest(s) when asked to do so by any official, steward or employee of the Club and/or any police officer. In the event that you and/or your Guest are unable to use any Away Match Ticket then you may transfer that Away Match Ticket(s) to a natural person who is known to you personally who would be entitled (under the Terms & Conditions of Entry) to purchase such Away Match Ticket and attend such Match PROVIDED THAT such transfer takes place in consideration of no payment or benefit in excess of the face value of the Away Match Ticket, and such transfer does not take place in the course of any business or for the purpose of facilitating any third party's business. Such transfer will be subject to the Terms & Conditions of Entry which will (save for any rights to transfer under this clause or any rights to a refund under clause 7.3) apply to the transferee as if he were the original purchaser of the Away Match Ticket (and you must inform the transferee of this). You will provide the name and address of the transferee when asked to do so by any official, steward or employee of the Club or any police officer.
    • 3.4 The Away Match Ticket will remain the property of the Club at all times and must be produced together with evidence of your identity if required to do so by any official, steward or employee of the Club or any police officer. The Club reserves the right to require the immediate return of the Away Match Ticket at any time.
    • 3.5 Any Away Match Ticket obtained or used in breach of the Terms & Conditions of Entry shall be automatically void and all rights conferred or evidenced by such Away Match Ticket shall be nullified. Misuse of this Away Match Ticket may result in the holder being refused entry to, or ejected from, the Ground in respect of the particular Match and/or the cancellation and withdrawal of this Away Match Ticket. In the event of any cancellation and withdrawal in accordance with this clause 6.5, no refund shall be payable. The Club further reserves its right to take any legal action against any person(s) as it sees fit in connection with such matters, including a claim for an account of profits made from an unauthorized use of the Away Match Ticket.

    Changes to Dates, Refunds & Exchanges
    • 4.1 No guarantees can be given by the Club that the Match will take place at a particular time or on a particular date. The Club reserves the right to reschedule the Match without notice and without any liability whatsoever.
    • 4.2 In the event of the postponement of the Match, you will be entitled to receive a full refund or receive the equivalent ticket for the subsequent re-arranged Match via such application procedure as the Club stipulates. The Club will have no further liability whatsoever, including (but not limited to) any indirect or consequential loss or damage, loss of enjoyment or travel costs.
    • 4.3 Away match ticket refunds are only permissible when the match ticket is received by the Club a minimum of 24 hours prior to kick off. Tickets received after this time will not be refunded under any circumstance. Visitor section ticket holders should contact their own club for details of their refund policies. A refund will only be issued on production of identification that the individual requesting the refund is the person to whom the Away Match Ticket was originally sold. For the avoidance of doubt, the final decision belongs to the Ticket Office Manager.
    • 4.4 In the event of a game being abandoned please refer to the Clubs Customer Charter on www.swfc.co.uk.

    Lost or Stolen Away Match Tickets
    • 5.1 In order to gain admission to the Ground the Away Match Ticket must be presented in its entirety at the Match.
    • 5.2 The Club shall not be obliged to issue any replacement for a lost, stolen or destroyed Away Match Ticket.

    Cancellation & Withdrawal of Away Match Ticket
    • 6.1 Without prejudice to any other remedies it may have, the Club shall have the right in the case of any serious or persistent breach of these Terms & Conditions of Entry to cancel and withdraw the Away Match Ticket issued to you. In the event of such cancellation no refund will be paid. Without prejudice to the general nature of the above the following actions shall constitute serious breach of the Terms & Conditions of Entry:
    • 6.1.1 smoking in designated non-smoking areas;
    • 6.1.2 persistent standing in seated areas whilst the Match is in progress;
    • 6.1.3 sale or transfer (save as permitted) of this Home Match Ticket to any person;
    • 6.1.4 deliberate misuse of the Home Match Ticket;
    • 6.1.5 any misrepresentation in relation to clause 2.1
    • 6.1.6 persistent swearing during the Match;
    • 6.1.7 the throwing of any object within the Ground without lawful authority or excuse;
    • 6.1.8 the chanting of anything of an indecent or racist nature;
    • 6.1.9 the supply of any misleading or incorrect information in any application;
    • 6.1.10 any failure to pay or default of payment in respect of any sums owing to the Club (or any third party) in respect of a Home Match Ticket.
    • 6.1.11 In the event that your Home Match Ticket is withdrawn or cancelled the Club reserves the right to exclude you from any membership scheme maintained or organised by the Club and/or to disqualify you from applying for any Match ticket or season ticket at its discretion.

    Exclusion of Liability
    • 7.1 To the maximum extent permitted by law, the Club hereby excludes any liability for loss, injury or damage to persons/property in or around the Ground.

    Governing Law
    • 7.1 These Conditions of Issue shall be governed by and construed in accordance with the laws of England and Wales. The parties hereby submit to the exclusive jurisdiction of the Courts of England and Wales.


    SEASON TICKET 2017/2018 CONDITIONS OF USE


    1. Issue of Season Ticket
    • 1.1 The issue of a Season Ticket and subsequent access to the Ground is subject to the Terms & Conditions of Entry.
    • 1.2 Season Tickets are for the use of supporters of the Club only. By applying for a Season Ticket and/or using the same you hereby warrant and represent that you are a supporter of the Club.

    2. Admission to the Ground
    • 2.1 Use of a Season Ticket constitutes acceptance of the Terms & Conditions of Entry.
    • 2.2 A Season Ticket permits you to occupy at the Match the seat indicated on the Season Ticket or such other alternative seat of equal price as the Club may, from time to time, allocate to you at its reasonable discretion.
    • 2.3 The Club reserves the right to refuse admission to, or eject from, the Ground any person who fails to comply with the Terms & Conditions of Entry.
    • 2.4 Nothing in these Conditions of Issue shall constitute or imply any entitlement to occupy the seat indicated on the Season Ticket in any subsequent season.
    • 2.5 You are advised to occupy your seat at least thirty minutes prior to kick-off. Please contact a Steward if you have any query regarding your seat. The Club's policy is to take such legal action as it deems appropriate against any persons found attempting to gain access to the Ground under false pretences.
    • 2.6 Save as set out in clause 2.7 below, you shall not bring into (or use within) the Stadium any equipment which is capable of recording or transmitting (by digital or other means) any audio, visual or audio-visual material or any information or data in relation to a Match or any aspect of it.
    • 2.7 Mobile telephones are permitted within the Stadium, provided that they are used for personal and private use only and not for recording or transmitting a match or any aspect of it.
    • 2.8 Save for official Club merchandise and/or other football related clothing worn in good faith, you shall not bring into, use or display within the Stadium any sponsorship, promotional or marketing materials.
    • 2.9 You shall not offer or distribute (either free or for sale by any person) within the Ground any consumer article or commercial product of any nature.

    3. Use of Season Ticket
    • 3.1 Season Tickets are issued for your sole use and you shall not resell, assign or (save as set out in clause 3.2 below) transfer or lend the Season Ticket or the benefit of it to any other person without the prior written consent of the Club. The reference to reselling the Season Ticket includes reference to offering to sell a Season Ticket, exposing a Season Ticket for sale, making a Season Ticket available for sale by another and advertising that a Season Ticket is available for purchase. For the avoidance of doubt (and by way of example only) this Season Ticket may not be offered as a prize in any promotion or competition nor transferred, lent or sold to any third party as part of a hospitality or travel package, given to a third party who agrees to buy another good or service, or used for any other commercial purpose, save as expressly authorised by the FL or the Club.
    • 3.2 You may only resell or transfer the Season Ticket to a Guest with the express written consent of the Club given at the Club's absolute discretion. No such resale or transfer will be permitted except where the same takes place in respect of an individual match and in consideration of no payment or benefit in excess of the face value of a ticket to that Match and such transfer does not take place during the course of any business or for the purpose of facilitating any third party's business. Such resale or transfer to any Guest is hereby provided be subject to the Terms and Conditions of Entry which will (save for any rights to transfer under this clause) apply to that Guest as if he/she was the original purchaser of the Season Ticket (and you must inform the Guest of this).
    • 3.3 The unauthorised sale or disposal of tickets is a criminal offence under section 166 of the Criminal Justice and Public Order Act 1994, as amended by the Violent Crime Reduction Act 2006. The Club will inform the police when it becomes aware that Season Tickets are being sold illegally and will press charges to be brought against those breaking this law. If you are convicted of a ticket touting offence, or we reasonably suspect you have committed a ticketing offence, we will notify the Football League who may in turn notify other Football League Clubs and/or the UK Football Policing Unit. The information that we share may include your personal details, information about the offence and about ticket purchases (including payment details). We will use this to identify and prevent ticketing offences and disorder at matches.
    • 3.4 The Season Ticket will remain the property of the Club at all times and must be produced together with evidence of your identity if required to do so by any official, steward or employee of the Club or any police officer. The Club reserves the right to require the immediate return of the Season Ticket at any time.
    • 3.5 Any Season Ticket obtained or used in breach of the Terms & Conditions of Entry shall be automatically void and all rights conferred or evidenced by such Season Ticket shall be nullified. Misuse of this Season Ticket may result in the holder being refused entry to, or ejected from, the Ground in respect of a particular Match and/or the cancellation and withdrawal of this Season Ticket. In the event of any cancellation and withdrawal in accordance with this clause 3.5, no refund shall be payable to the holder in respect of any unexpired portion of the Season Ticket. The Club further reserves its right to take any legal action against any person(s) as it sees fit in connection with such matters, including a claim for an account of profits made from an unauthorised use of the Season Ticket.

    4. Changes to Dates, Refunds & Exchanges
    • 4.1 All fixtures are subject to change. No guarantees can be given by the Club that a Match will take place at a particular time or on a particular date. The Club reserves the right to reschedule any Match without notice and without any liability whatsoever. Your Season Ticket will enable you to attend the re-arranged Match.
    • 4.2 The Club will have no further liability whatsoever, including (but not limited to) any direct or consequential loss or damage, loss of enjoyment or travel costs.
    • 4.3 Season Ticket purchases are non-refundable and no refunds can be made in respect of any matches not attended.

    5. Lost or Stolen Season Tickets
    • 5.1 In order to gain admission to the Ground the Season Ticket must be presented at every Match.
    • 5.2 For safety reasons and to avoid congestion, please use the turnstile number(s) printed on the Season Ticket.
    • 5.3 In the event that you forget your Season Ticket in respect of any individual Match, the Club shall not be obliged to admit you or issue any other form of ticket for that Match. If a match-day duplicate ticket is issued, the Club may require payment of a non-refundable administration charge.
    • 5.4 The Club cannot accept any responsibility for a lost or stolen Season Ticket. If you lose your Season Ticket please report this to the Police and to the Sheffield Wednesday ticket office immediately. The Club reserves the right not to accept requests for replacement or forgotten, lost or misplaced Season Tickets. If, in the Club's opinion, a Season Ticket is irreparably lost, stolen or destroyed, a duplicate Season Ticket may be issued by the Club as soon as reasonably practicable after the payment of a non-refundable administration charge of £10. Only one duplicate Season Ticket will be issued to you per season and you will be required to sign a document confirming that the original Season Ticket is irreparably lost, stolen or destroyed and indemnifying the Club against any direct or indirect consequences of such matter having been falsely represented or stated to the Club. Applications for the issue of a duplicate Season Ticket cannot be made on the day of a Match.
    • 5.5 Should any Season Ticket when applied for not arrive in the post after purchase, you will be required to sign a document confirming this and undertaking to immediately return the original Season Ticket to the Club should it come into your possession at any time.

    6. Change of Address
    • 6.1 If you change your address during the season you must notify the Club as soon as reasonably practicable. You may do so by either updating your account details online at www.swfc.co.uk/tickets or writing to the Owls Megastore, Hillsborough, Sheffield, S6 1SW or by calling 0871 900 1867.

    7. Cancellation & Withdrawl of Season Ticket
    • 7.1 Without prejudice to any other remedies it may have, the Club shall have the right to eject an offender and to cancel and withdraw your Season Ticket for any serious or persistent breach of these Terms & Conditions of Entry. In the event of such cancellation no refund will be paid in respect of any unexpired portion of the Season Ticket. Without prejudice to the general nature of the above the following actions shall constitute serious breach of the Terms & Conditions of Entry:
    • 7.1.1 smoking in designated non-smoking areas;
    • 7.1.2 persistent standing in seated areas whilst the Match is in progress;
    • 7.1.3 sale or transfer (save as permitted) of this Season Ticket to any person for one or more matches;
    • 7.1.4 deliberate misuse of the Season Ticket;
    • 7.1.5 the supply of any misleading or incorrect information in any application;
    • 7.1.6 persistent swearing during one or more Match;
    • 7.1.7 the throwing of any object within the Ground without lawful authority or excuse;
    • 7.1.8 the chanting of anything of an indecent, racist, sexist or homophobic nature or discriminatory comments directed towards people with a disability;
    • 7.1.9 any misrepresentation in relation to clause 1.2;
    • 7.1.10 breach of the terms of any Membership;
    • 7.1.11 any failure to pay or default of payment in respect of any sums owing to the Club (or any third party) in respect of this Season Ticket;
    • 7.1.12 any offence under the Football Spectators Act 1989; the Sporting Events (Control of Alcohol Act) 1985; the Football Offences Act 1991; any other criminal offence in or near the Ground or being subject to a Banning Order under the Football Disorder Act 2000 (all as may be amended from time to time); or
    • 7.1.13 behaviour likely to cause damage, injury, nuisance or annoyance or for failure to comply with the reasonable requests of Club officials.
    • 7.1.14 In the event that your Season Ticket is withdrawn or cancelled the Club reserves the right to exclude you from any membership scheme maintained or organised by the Club and/or to disqualify you from applying for any Match ticket or season ticket at its discretion.
    • 7.2 Season Ticket purchases are non refundable and no refunds will be given under any circumstances at any stage throughout the season.

    8. Concessionary Rates

    In order to qualify for a concessionary Season Ticket rate you must fulfil the following criteria:

    • 8.1 A junior Season Ticket concession is available to anybody under the age of 17 on 5th August 2017. Proof of date of birth (e.g. a birth certificate) is required to be shown when requested to enter the ground on any match day.
    • 8.2 A student Season Ticket concession is available to anybody in possession of a National Union of Student identification card or another form of identification deemed acceptable by the Club. Proof of concession is required to be shown when requested to enter the ground on any match day.
    • 8.3 An over 65 Season Ticket is available to anybody over the age of 65 on 5th August 2017. Proof of date of birth (e.g. a birth certificate) is required to be shown when requested to enter the ground on any match day.
    • 8.4 A concession Season Ticket is also available to supporters aged between 17-20. Supporters must be aged under 21 by 5th August 2017 to qualify for this concession.
    • 8.5 Under 25 Season Tickets are available to supporters aged between 21 and 24. Supporters must be aged under 24 by 5th August 2017 to qualify for this concession.
    • 8.6 Applicants who apply for a disabled Season Ticket concession are required to provide supporting information in the form of Disability Living Allowance or PIP letter. If a disabled person requires the assistance of an attendant, that attendant will be admitted free of charge providing the disabled person is on middle or higher rate DLA. The attendant's ticket is for the sole purpose of giving assistance to the disabled person and does not infer any right to attend matches without the disabled person.

    9. Disability Discrimination Act

    In accordance with the provisions of the Disability Discrimination Act the Club has made reasonable adjustments in respect of access for disabled supporters.


    10. Season Ticket Monthly Payment option
    • 10.1 Acceptance of the Season Ticket monthly payment scheme is an irrevocable commitment by the customer for the period of the offer and the customer may not terminate the agreement.
    • 10.2 Season Tickets for the 2017/2018 season will be paid for by direct debit in 10 monthly instalments. Should any payments be missed then the agreement may be terminated by the Company and admittance to the Ground will be denied. No payments will be refunded in any circumstances

    11. Exclusion of Liability

    To the maximum extent permitted by law, the Club hereby excludes any liability for loss, injury or damage to persons or property in or around the Ground.


12. Governing Law

These Terms and Conditions of Entry shall be governed by and construed in accordance with the laws of England and Wales. The parties hereby submit to the exclusive jurisdiction of the Courts of England and Wales.


13. Amendments

Any part, or the whole, of these Terms and Conditions of Entry may be altered, modified or otherwise amended by the Club from time to time. Any such amendments will be announced on the official Club website and will also be available for inspection at the Ticket Office of Sheffield Wednesday. In the event of what the Club deems to be a major change to these conditions then Season Ticket holders will be notified in writing.


14. Miscellaneous
  • 14.1 Information on how to obtain tickets for games not included in the Season Ticket will be advertised in the Club programme and on the official Club website (www.swfc.co.uk). Tickets for these matches can be purchased from the ticket office in person, by telephone or over the internet on the official Club website (www.shop.sheffieldwednesday.co.uk). Where a limited number of tickets are available the Club will publish the criteria to be used to determine eligibility for tickets on the official Club website (www.swfc.co.uk).

PLEASE NOTE THAT YOUR OWN SEAT IS NOT GUARANTEED FOR SUCH MATCHES AND THE CLUB RESERVES THE RIGHT TO RELOCATE YOU FOR ANY REASON WHATSOEVER WITHOUT LIABILITY AT ANY POINT THROUGHOUT THE SEASON. IN THE EVENT THAT YOUR NORMAL SEAT OR STAND BECOMES UNAVAILABLE THE CLUB WILL WHERE POSSIBLE ENDEAVOUR TO PROVIDE YOU WITH A SEAT AS CLOSE AS POSSIBLE TO YOUR NORMAL SEAT OR STAND.



ONLINE CLUB SHOP CONDITIONS OF USE
  • 1.1 When you submit your order, you are offering to buy tickets at the price stated in accordance with the terms and conditions which, if accepted by us, will result in a binding contract. It is therefore important that you read and accept the terms and conditions before submitting the order.
  • 1.2 Once you have completed your order, you will be asked to confirm that it is correct. If it is not, you can amend or cancel the order before submitting it. It is your responsibility to ensure it is correct before submission.
  • 1.3 You will be asked to print off your ticket and confirmation. The contract between us is then formed as the document you print is you ticket and is used as access to the specified match. There is strictly only one entry per barcode issued. Copying the ticket print will result in the first presented print gaining entry and subsequent prints (even if genuine) being confiscated. Confiscated prints will be used to identify attempts to defraud the Club.
  • 1.4 Whilst we try to ensure that pricing and ticketing information on our website is correct at all times, errors may occasionally occur. If we discover an error in the price or nature of the ticket you have ordered, we will inform you as soon as possible, and give you the option of reconfirming your order at the correct price/specification or cancelling it. If we are unable to contact you, we will unfortunately have to treat the order as cancelled. If the order is cancelled, we will of course provide you with a full refund.


DEFINITIONS

In the Conditions of Issue the following words and phrases shall have the following meanings:

  • "Away Match Ticket"
    means a printed paper ticket or any ticket smartcard (and/or any rights arising out of or in connection with any of the foregoing) for admission to the Match.
  • "Club"
    means Sheffield Wednesday Football Club Ltd.
  • "Conditions of Issue"
    means these terms and conditions governing the issue and use of a Match Ticket.
  • "Ground"
    means the football Ground and all other locations owned, occupied or utilised by the Club.
  • "Ground Regulations"
    means those ground regulations issued by the Club from time to time that set out the terms and conditions upon which spectators are granted entry to the Ground (copies of which are enclosed).
  • "Guest"
    means a relative, friend, colleague and/or companion to the disabled who would be entitled to purchase a Match Ticket under the Terms and Conditions of Entry.
  • "Match"
    means that Football League football match in which the Club participates and that takes place at the Ground.
  • "Terms & Conditions of Entry"
    means each of the rules and regulations of FIFA, UEFA, The Football Association and The Football League; the Ground Regulations; and the Conditions of Issue (all of which are available from the Club on request).
  • "Visiting Club"
    means the football club we are playing against

THE GROUND REGULATIONS CAN BE INSPECTED AT SITES THROUGHOUT THE GROUND, ON THE OFFICIAL CLUB WEBSITE AND SPECIFICALLY INSIDE THE SHEFFIELD WEDNESDAY MAIN TICKET OFFICE AND AT TURNSTILE ENTRANCES.


MERCHANDISE TERMS AND CONDITIONS

How to Order

  • By Phone: 0871 995 1867
    Lines are open 9.00am till 5.00pm Monday to Friday.

    Please have the following information ready: Catalogue Page Number, Product Description, Size, Colour, Price, Your Name, Your Address, Delivery Address (if different), Credit / Debit Card Details (including card number with Security No, issue number (Switch only) and expiry date).

  • By Post
    Complete and send the order form. Click HERE to download the form. If you require further order forms, please call the number above. Please write your cheque guarantee card number on the reverse of any cheques.

  • By Fax
    Send a fax with all the above information to Sheffield Wednesday direct on 0114 221 2350.

  • By Email
    Send an email with all the above information to mailorder@swfc.co.uk

  • Online
    Log on to the official Owls online megastore at www.swfc.co.uk


Special Offers

  • Team Card members will receive points credited back onto their account. Season ticket holders get 10% of purchase value, members get 5%.


Catalogue Reproduction

  • The reproduction of colours and designs in this site are as accurate as photographic and printing process will allow. However, there may be some slight variances on certain lines with regard to colour and style.


Conditions of Sale

  • The prices quoted in this publication are correct at the time of print. We reserve the right however, to alter the prices up or down, if required by changes in VAT regulations or other circumstances beyond our control. The correct price will be shown on the delivery note / invoice.


Shirt Printing

  • Please note, that once a shirt has been printed with a name or number it cannot be exchanged unless the shirt is deemed faulty. We are unable to provide a refund or exchange if that player leaves the club or changes his squad number whilst still at Sheffield Wednesday Football Club.


Delivery Times

  • We aim to dispatch all orders within 7 working days (subject to stock availability). Please allow 14 days for UK destinations and 21 days for all the other destinations. It is always our intention to process all orders in the shortest possible time we cannot however, guarantee a specific delivery date. Deliveries made to business addresses are entirely at your own risk.


Stock Availability

  • We make every effort to ensure that all items featured are available. Occasionally however, sales of some items will exceed expectations and we may temporarily be out of stock or even sold out earlier than anticipated. In this instance we may send an alternative item for your approval. If the item is expected back into stock, we will place your order on the system to ensure it is dispatched as soon as the item next becomes available.


Customer Service Guarantee- Returns Policy

  • If for any reason you are unhappy with your purchase you can return it within 7 days of receipt for a full refund or exchange. Please note items returned should be unworn and unused and proof of purchase will be required. We are unable to offer refunds or exchanges on the following lines. DVDs, Earings, Body Bars and Underwear. All items must be returned in good condition. We reserve the right to refuse a refund or exchange if the item has been damaged, tampered with, incorrectly washed or subjected to more than reasonable wear and tear. This does not effect your statutory rights.


Our Aim

  • It is our objective to provide excellence in customer service at all times. If you have any comments regarding any aspect of our Retail Operations then please do not hesitate to contact us at the following address: Peter Pridmore, Head of Retail, Sheffield Wednesday Football Club, Hillsborough, Penistone Road, Sheffield, S6 1SW.


Post & Packing Rates

  • Special Next Day Delivery UK only £10.00 order value £0.00 to £999.99
    Order before 2.00pm Monday - Friday to secure next day delivery


  • UK delivery £1.50 order value £0.00 to £4.99
    UK delivery £4.00 order value £5.00 to £39.99
    UK delivery £6.00 order value £40.00 to £999.99

  • Europe delivery £7.00 order value £0.00 to £39.99
    Europe delivery £10.00 order value £40.00 to £999.99

  • Rest of World Delivery £12.00 order value £0.00 to £39.99
    Rest of World Delivery £15.00 order value £40.00 to £999.99



Size Guide

  • Within our clothing range sizes can be determined a number of different ways. Please use the sizing guide below to determine what size requirements you have. Please note that as our ranges come from a number of different suppliers there may be some variation. The chart is intended for you to use as a general guide only.

  • Juniors
    Size Chest (") Waist (") Age (approx)
    JXS 22/24 22 5/6
    JS 24/26 24 7/8
    JM 26/28 26 9/10
    JL 30/32 28 11/12
    JXL 32/34 30 12/30

  • Mens
    Size Chest (") Waist (")
    S 34/36 32
    M 38/40 34
    L 42/44 36
    XL 46/48 38
    XXL 50/52 40
    XXXL 54/56 42
    XXXXL 58/60 44

  • Ladies
    Size Chest (") Waist (")
    8 34/36 32
    10 38/40 34
    12 42/44 36
    14 46/48 38
    16 50/52 40
    18 54/56 42